Review intelligence for restaurants

Your customers are telling you exactly what to fix

Grain analyses your customer reviews and turns them into clear insights and prioritised actions - so you know what to focus on and what to do next

From raw reviews to clear action, in minutes

Connect to Google, or paste your reviews

Connect your Google account and customer reviews flow in automatically - or paste them in yourself, any time you like.

Get a clear, prioritised report

Grain analyses your reviews and brings the key insights together in one clear report - What's working, what's not, and what needs your attention - saving you hours of digging through reviews for a clear plan you can act on.

Watch your scores improve

With each report, Grain builds a picture of your ratings over time - spotting recurring issues and showing you what's improving, so you can see the direct impact of the changes you're making.

Sample weekly report

Grain Week of 15 June 2026

The Mill - 24 reviews analysed

What customers love

1. The ribeye special praised in 11 of 24 reviews this week.
2. 9 reviewers mentioned your staff warmth specifically. That's the kind of thing that brings people back.

Urgent - act this week

Bar wait times flagged in 6 of the last 8 one-star reviews. Three mentioned leaving before ordering - this is costing you customers.

Competitor mention

The Brickyard Kitchen named in 3 reviews this week as an alternative customers visited instead.

Recommended actions

1. Consider making the ribeye a permanent fixture on the menu - it's receiving notable praise from customers.
2. Add more dedicated bar staff or consider streamlining the ordering process to fix bar wait times.
3. Sunday roast reviewed inconsistently across both sites. A conversation with each kitchen is needed this week to find the issue.

Not another dashboard you'll stop opening.

"I already read my reviews."

The pattern never surfaces reading one review at a time. Grain analyses them all at once and tells you the subtle issue hiding in 8 of the last 12.

"I don't have time for another tool."

Connect once and Grain runs itself - reviews in, detailed insight and prioritised actions out. Landing in your inbox whenever you want it.

"Do I really need this?"

Most places don't have an ops manager, mystery shoppers or monthly reporting. Grain is the oversight function that fills that gap.

Live demo

In June, The Mill Garden nearly lost its reputation. Grain caught it first.

Walk through four months of review data - a kitchen crisis, a recovery, and the moment scores turned around. No login, no setup.

See what happened →

Less than one lost table a month.

See what Grain finds in your own reviews - 21 days free trial, no card needed.

Grain

£30

per month for your first venue
+ £20 per month for each additional venue

-Unlimited analyses and reviews

-Automatic Google review syncing

-Full report with priority actions

-Trend tracking and recurring issue detection

-Response drafting with tone and sign-off

-PDF export and email reports

-Up to 5 venues with group dashboard

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